Returns
Our policy is within 15 days of receipt for an Online Purchase.
Returns & Exchanges
To be eligible for an exchange your item must be unworn and unused (i.e., unworn, and unwashed, no scuffs on the soles of boots) It must also be in the original packaging. For boot purchases, please try them on a soft surface or carpet to avoid marks and scratching on the outsoles.
At Texas Country, we want you to love your purchase. If you're not completely satisfied, we accept returns for exchange or store credit within 15 days of receiving your order.
Boots must be in new conditions, with unscratched soles and no signs of wear, to qualify for an exchange or store credit.
Please note:
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Customers are responsible for the cost of the return shipping label.
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A new shipping fee will be charged for sending out the exchanged item.
No Refunds
We do not provide refunds; however, we do offer store credit or the option to exchange for an item of equal value.
For an exchange, please email us at customerservice@texascountrywesternboots.com or call 713-962-1298 to specify what you would like to exchange for.
Exchange for an Online Purchase
Please allow 5-7 business days for online exchange to be processed. Please contact us at customerservice@texascountrywesternboots.com or (713) 962-1298 if you have more questions.